For call centers, a high-quality headset is essential. Without one, the customer experience can suffer. Background noise, screeching, and low audio quality will cause your agents to lose focus on the customer’s needs. They need a headset that can eliminate these distracting sounds and allow them to communicate with clarity. Luckily, there are a number of excellent options that can make your agents feel comfortable and productive at work while giving customers a great experience.
The Jabra Engage line of call center headsets is one of the most popular on the market. The headphones are lightweight and have an ergonomic design that can be worn for hours without causing any discomfort. These headsets also feature noise-canceling microphones that reduce distractions and echoing. These features are particularly useful for call centers that have employees working from home, as they can help to improve the quality of calls while eliminating the noises in their homes.
Another option for a best call center wireless headset is the Sennheiser CC 550. This headset offers a number of key features that are essential for call centers including HD voice and a noise-canceling microphone. It also includes soft ear pads that are designed to distribute pressure so your agents can wear them for longer periods of time.
Another advantage of this headset is that it is compatible with a variety of different phone systems, making it a versatile option for many call centers. It is also available for a risk-free trial, so you can be sure it will meet your requirements before purchasing.